Return & Refund Policy

At Postgame Outlet, we want you to be fully satisfied with your purchase. If for any reason you are not, our policy is designed to meet and exceed the legal requirements of the EU, UK, and any territory in which we operate.

 

Damaged or Defective Items

• If your item arrives damaged or defective, you are entitled to a full refund or replacement.

• Please contact us within 14 days of receiving your order to begin the process.

 

Right of Withdrawal (EU & UK Customers)

• Under EU and UK law, you have the right to cancel your order within 14 days of receiving your goods, for any reason and without justification.

• To exercise this right, you must notify us within 14 days. After notifying us, you must return the item(s) within another 14 days.

• You will receive a full refund, including the original standard shipping costs. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

 

Return Conditions

• Items must be returned in their original condition, unused, and with all tags/packaging intact.

• Certain items may not be eligible for return due to hygiene or customization (e.g., personalized products). These exceptions will always be clearly stated on the product page.

 

Refund Process

• Refunds will be processed within 14 days after we receive the returned goods.

• Refunds will be issued to your original method of payment.

 

 

Compliance With Local Laws

We strictly comply with all applicable consumer protection laws in any territory where we operate. If local laws grant you stronger rights than those described here, we will honor them.

 

How to Start a Return

To request a return or refund, please email us at support@postgameoutlet.com with your order number and details of your request. Our team will provide you with instructions on how to proceed.